Troubleshooting FAQ

  1. FlyAround is not connecting to the simulator
  2. The “Time to Fly” button is greyed out / missing
  3. Flight tracking stopped mid-flight
  4. SimBrief import is not working
  5. My aircraft is not showing in the Dispatcher
  6. I completed a flight but it’s not in my Logbook
  7. Weather data is not loading
  8. The overlay is not visible in OBS
  9. I can’t log in — authentication is failing

FlyAround is not connecting to the simulator

Symptoms: Connection indicator stays yellow or absent. No flight data received.

  1. Make sure your simulator (MSFS or X-Plane) is running
  2. Make sure the FlyAround desktop app is running (not just the web view)
  3. Wait 30–60 seconds after loading into a flight in the simulator
  4. Check that no firewall or antivirus is blocking port 30520
  5. Restart both your simulator and the FlyAround app
  6. Verify your Windows user has permission to run the FlyAround backend service

The “Time to Fly” button is greyed out / missing

Cause Fix
No simulator connection Start your simulator; wait for the green indicator
Flight already active Complete or cancel the existing flight

Flight tracking stopped mid-flight

  1. Check the FS Connection indicator — if yellow or gone, the connection dropped
  2. FlyAround will auto-reconnect — wait a minute
  3. If it doesn’t reconnect, close and reopen FlyAround
  4. Do not exit the flight in your simulator — tracking resumes when the connection restores
  5. If the issue persists, cancel the current flight and start a new one

SimBrief import is not working

  1. Ensure you have a completed flight plan in SimBrief (not a draft)
  2. Check that your SimBrief account is linked to FlyAround in Settings
  3. Verify your internet connection
  4. Use manual route entry as a fallback

My aircraft is not showing in the Dispatcher

  1. Confirm the aircraft exists in your Hangar
  2. Check that the “Loaded Aircraft” filter is not active
  3. Click Refresh in the Hangar to reload fleet data
  4. If the Hangar is empty, add an aircraft first

I completed a flight but it’s not in my Logbook

  1. Refresh the Logbook (navigate away and back)
  2. Confirm the flight was completed, not cancelled
  3. Ensure you waited for the completion confirmation before closing the app
  4. Contact support with your pilot ID and approximate date/time of the missing flight

Weather data is not loading

  1. Check your internet connection
  2. Weather data refreshes every 15 minutes — wait and retry
  3. Some airports may have limited METAR availability
  4. Navigate away from the flight details page and back to force a refresh

The overlay is not visible in OBS

  1. Go to Settings → Overlay in FlyAround to get the overlay page URL
  2. In OBS, add a Browser Source with that URL
  3. Set the browser source dimensions to match your stream resolution
  4. Ensure FlyAround is running and a flight is active for data to appear

I can’t log in — authentication is failing

  1. Verify your credentials are correct
  2. Check your internet connection
  3. If you recently changed your password, use the updated one
  4. Try from a different network if possible
  5. Contact support if the issue continues