Troubleshooting FAQ

  1. FlyAround is not connecting to the simulator
  2. The “Time to Fly” button is greyed out / missing
  3. Flight tracking stopped mid-flight
  4. SimBrief import is not working
  5. My aircraft is not showing in the Dispatcher
  6. I completed a flight but it’s not in my Logbook
  7. The app shows “Account is Limited” but I have a subscription
  8. Weather data is not loading
  9. The AI Assistant mascot is not visible
  10. ATC has no voice
  11. Push-to-talk isn’t transcribing what I say
  12. The overlay is not visible in OBS
  13. I can’t log in — authentication is failing
  14. FlyAround Mobile can’t connect to my PC

FlyAround is not connecting to the simulator

Symptoms: Connection indicator stays yellow or absent. No flight data received.

  1. Make sure your simulator is running
  2. Make sure the FlyAround desktop app is running (not just the web view)
  3. MSFS: make sure the simulator is actually running and past the main menu — the link uses SimConnect and needs nothing else installed. X-Plane: make sure the FlyAround Simulations Connect plugin is installed (enable it in the FlyAround Simulations Installer → Plugins)
  4. Wait 30–60 seconds after loading into a flight
  5. Check that no firewall or antivirus is blocking port 30520
  6. Restart both the simulator and the FlyAround app

The “Time to Fly” button is greyed out / missing

Cause Fix
No simulator connection Start MSFS; wait for green indicator
Flight already active Complete or cancel the existing flight
Account is Limited Activate a subscription in Profile → Billing

Flight tracking stopped mid-flight

  1. Check the FS Connection indicator — if yellow or gone, the connection dropped
  2. FlyAround will auto-reconnect — wait a minute
  3. If it doesn’t reconnect, close and reopen FlyAround
  4. Do not exit the flight in MSFS — tracking resumes when the connection restores
  5. If the issue persists, cancel the current flight and start a new one

SimBrief import is not working

  1. Ensure you have a completed flight plan in SimBrief (not a draft)
  2. Check that your SimBrief account is linked to FlyAround in Settings
  3. Verify your internet connection
  4. Use manual route entry as a fallback

My aircraft is not showing in the Dispatcher

  1. Confirm the aircraft exists in your Hangar
  2. Check that the “Loaded Aircraft” filter is not active
  3. Click Refresh in the Hangar to reload fleet data
  4. If the Hangar is empty, add an aircraft first

I completed a flight but it’s not in my Logbook

  1. Refresh the Logbook (navigate away and back)
  2. Confirm the flight was completed, not cancelled
  3. Ensure you waited for the completion confirmation before closing the app
  4. Contact support with your pilot ID and approximate date/time of the missing flight

The app shows “Account is Limited” but I have a subscription

  1. Log out and log back in
  2. Wait 2–3 minutes for billing status to sync
  3. Check the Billing tab in Profile to see the status shown there
  4. If unresolved, contact FlyAround support with your account email and subscription confirmation

Weather data is not loading

  1. Check your internet connection
  2. Weather data refreshes every 15 minutes — wait and retry
  3. Some airports may have limited METAR availability
  4. Navigate away from the flight details page and back to force a refresh

The AI Assistant mascot is not visible

  1. Check Settings → AI Assistant tab — if this tab is missing, the AI feature is not on your plan
  2. If the tab exists, verify the assistant is enabled
  3. The mascot may have been dragged off-screen — try logging out and back in to reset its position

ATC has no voice

  1. Check the mute button in the ATC conversation title row — muted ATC generates no audio at all
  2. Verify Settings → PA & Callouts is enabled, including Realistic AI crew voices
  3. Check the Voice volume slider in the Sound settings
  4. If your AI credits ran out, voices fall back to the standard voice — but they should still speak; check your credits meter on the Profile page

Push-to-talk isn’t transcribing what I say

  1. Check the push-to-talk keys are bound under Settings → AI Assistant → Voice & Push-to-Talk (the ATC transmit key is separate from the assistant key)
  2. Use Test microphone there — the level bar should move as you speak
  3. Speech recognition is server-side: verify your internet connection and that you have AI credits remaining
  4. Nothing transmitted after speaking to ATC usually means the phrase wasn’t confidently recognized — FlyAround never guesses; try standard phraseology like “request pushback”
  5. Hold the key while speaking and release when done — very short presses (under a quarter second) are ignored

The overlay is not visible in OBS

  1. Go to Settings → Overlay in FlyAround to get the overlay page URL
  2. In OBS, add a Browser Source with that URL
  3. Set the browser source dimensions to match your stream resolution
  4. Ensure FlyAround is running and a flight is active for data to appear

I can’t log in — authentication is failing

  1. Verify your credentials are correct
  2. Check your internet connection
  3. If you recently changed your password, use the updated one
  4. Try from a different network if possible
  5. Contact support if the issue continues

FlyAround Mobile can’t connect to my PC

  1. Make sure FlyAround Desktop is running on the PC
  2. Put the phone on the same Wi-Fi as the PC — not mobile data, a guest network or a VPN
  3. Scan the QR code again from Settings → FlyAround Mobile (the PC’s address may have changed)
  4. Allow FlyAround (TCP port 30520) in Windows Firewall on private networks
  5. On an iPhone, turn on Settings → FlyAround → Local Network

See FlyAround Mobile for the full pairing guide.